BRINGING THE OMNI TO EUROPE

in In the News
Hi Guys,
when I heard, that the Omni is not going to be shipped anywhere outside of the U.S. I was very shocked and frustrated. From any obstacles a VR tradmill is confronted from its development to the deployment, the shipping and transport should be the least problem in the 21st century.
My goal is to support the Virtuix-Team and arrange the entire transport of one or even more containers from china to Europe. I will hire a freight forwarder for transporting the container from a european harbor to a central city where we backers and pre-orderers can pick it up with vans, trailers trucks, etc. if we unite the costs will be very low! Please write in this thread if you are in and where you are from to find a good solution for the destination! If we are enough we can get our Omnis to Europe. I guarantee a transparent organisation and a refund of the money if there is some left after the project. To make this financal transaction safe for you I will put this on kickstarter but for now, please enlist here.
Regards
Daniel
when I heard, that the Omni is not going to be shipped anywhere outside of the U.S. I was very shocked and frustrated. From any obstacles a VR tradmill is confronted from its development to the deployment, the shipping and transport should be the least problem in the 21st century.
My goal is to support the Virtuix-Team and arrange the entire transport of one or even more containers from china to Europe. I will hire a freight forwarder for transporting the container from a european harbor to a central city where we backers and pre-orderers can pick it up with vans, trailers trucks, etc. if we unite the costs will be very low! Please write in this thread if you are in and where you are from to find a good solution for the destination! If we are enough we can get our Omnis to Europe. I guarantee a transparent organisation and a refund of the money if there is some left after the project. To make this financal transaction safe for you I will put this on kickstarter but for now, please enlist here.
Regards
Daniel
1
Comments
I hope something can be worked out for you guys.
My nearest major city is Glasgow.
So dear Virtuix, @admin, although You pissed me off incredibly I still believe in You. I know You have got something no other company has - ready product and production line. I can understand that the basic product was gonna look far simpler and was gonna be far cheaper when is about production costs. I bet fact that Americans choose Trump, and possible trade war with China coming doesn't help either.
I know it would be difficult to admit that You simply told us some bullshit about lack of support etc, but with customers rage Your decision provoke. I can't see bright future for your company. So I think far better option would be to offer new terms and conditions(and price) to all of us international buyers. If we will agree, that's ok, if not we can take our refund.
As far as I understand current terms and conditions for preorders (not sure about backers) saying that You can offer us refund whenever You want so that shouldn't expose You more for any possible lawsuits.
I think great part of us wold agree for that. Let be honest. If somebody have PC good enough to run Oculus/Vive, and HMD itself it can't be a poor person. If somebody paying couple hundred $ for non-existing product he/she need to have a reasonable income. (BTW: I by myself working on the warehouse so don't think Im a millioner). You would make money and we Would have what we want. Please reconsider. You own something to Your backer, to people who founded. And a little to preorder customers like me who definitely help You as wall.
What is the worst for me is fact that You make me believe that in near future I will be able to immerse myself in a game so much that real word wont exist. You promise me level of immersion even best game on vive with teleportation system wont be able to provide. And now, I don't see that's happening till 2020...
Please even if that won't happen at least reply for my post. I think it will be at least 4th I writing after I received a refund email and not even once You reply to me. Same for email to customer service - but there I still waiting.
Guys, If somebody thinks similar to me and its ready to pay more for his omni maybe it would be worth to post it as well. Let them see they have got other option, other solution!
If all I thinking is wrong and what Zash propose gonna work my nearest city is London
Regards,
Jan
If so many people would be able to pay ~1000$ for air transport of Omni to europe You don't think they would be able to cover all delivery costs of replacement parts? I can't believe You would need whole omni each and every time when one of parts would break. And if broken parts would by deliver to You in Texas and You wouldn't pay for delivery. I cant imagine why wouldn't you be able to provide this kind of international support. You wont driving around USA and repairing people's Omni. I believe You will use some courier service to deliver them to You.
I personally have been as critical has anybody about the delays and shift of priorities throughout the omni's production. I believe this last statement probably more then any statement made by the company. As the Omni grew bigger and more complex I began to be concerned with the necessary infrastructure to support the product. Without a doubt we can all agree the omni's evolved into a different monster all together. Sir regretfully you will never be able to apologize enough to ease the disappointment felt by the kickstarter's and backers. As long as the decision was made for the good of the company in my opinion you owe no apologies to anybody. This is not a matter of We Are shipping half of the product made too a Capitol investor as we promised not to do, this is a matter of logistics. But in giving my honest opinion I do believe a voucher for the initial market price of $699 to the foreign buyers that have lost their opportunity to get the product would be a sign of good faith from the company that you are going to work hard for a worldwide release. I believe that would ease the company of the financial loss as well as assure foreign buyer's of your goodwill and intent and it's as easy as keeping a list. IF THE SITUATION AS A COMPANY NEVER CHANGES then they at least know you had thier best intentions. And if it does change they get thier product at a better then market price. Making thier initial loan to the company (that you have kindly returned with 3 % interest) still a worthwhile investment with a reward still attached. Just my opinion, But Jan and all of the team at Virtuix I do wish you continued success.
You send us an offer but i doesn't accept your offer as your own terms and conditions.
I haven't paid the money to borrow you or something tricky. And i do never accept your laughable 3% joke.
We pay for all shipping costs both times. Everything is okay when we have an long delay. If you make it bigger and bigger that is your own thing you have to calculate.
I decline your offer / request completely and i wait for the shipping costs for my order number # 2082.
Practically speaking, Virtuix are giving us a choice of either refund or no refund. Whichever you choose, you won't get an Omni from them. I hope that that situation may change in the future, but as of now you can choose to take your refund or just don't. Personally, I'd just take the money.
Morally speaking, Virtuix are already bankrupt.
I wish them luck, and maybe in the future I might purchase a device from them, if I haven't already purchased a different device.
I fully understand you Virtuix-Guys but please understand us, too. A cancellation out of the blue is the worst thing in this situation. please talk to us before you make such a hard decision. For example. please give us some figures. Please tell us honestly how many omnis are ordered so far and how many you produced and of course how many of your orders came from Europe so we can see things from your point of view. All what we want is to be honesty and a cooperative way to handle this issue. We are all reasonable, smart people which supported you in the past and will do in the future for our big dream. >ou want us to pay more? fine, we'll find a way. you want to find a way t deal with warranties? fine, we'll find a way. Do you have any idea how crappy most of the support of major companies is and they are still selling stuff? this community will help itself with problems but please listen and speak with us and don't turn your back on us.
It is absolutely possible to provide units without guaranties of return : it is done with many products and many of us would accept that.
And, yes, if a pod breaks or anything, most people would accept to order one and have it shipped at his own expense.
So strictly refusing to send any of the units to foreign countries for support reasons does not make much sense in my opinion.
And you say you fear for your reputation if many Omnis were broken and unusable worldwide... just look how you just blew this reputation with your actions...
I have no doubt you thought a great deal about it... but you didn't involve your community in the process.... making it unacceptable as it is...
Kickstarter allowed you to create a strong community of believers : do not blow it up with a panic move.
This has a bad taste of "Oculus sold to Facebook without asking anybody" to me...
I do not accept the offer. Thats completely inacceptable. That's really not an realistic reason.
We worked all into your project and pay with the money what we provides to you, so you are beeing able to poduce the Omni. In the last month we never heard about logistic issue or something. In the last second we've got your eMail-request, but for sure i could not accept this request. I see no reason why i and the rest of the world should accept this and i do not accept this. I think it's possible to find out an international logistic service to help out Virtuix out of this misere without making additional costs to them.
I Do not accept the refund.
I see no reason to accept your refund.
Most of us are engeneers like me - we don't need your support !!!!
I think you are a lyer.I'm sure you sold virtuix omni to investors and these investors is not interested in shipping omnis.
looks like Palmer and Facebook.
worst regards FR3D
We are? I didn't know there was a Omni Virtuix Backing group that led us to know the community was mostly engineers cool... I mean I'm not, not unless you could Software Engineer as an engineer (which it isn't)
Now that's not saying that legitimate software engineers don't exist. People working on ground breaking neural network based AI, or massively parallel systems for predictive modeling, and so on. To say the least that is NOT what I do.
Cheez\/\/iz
Omni Backer #40!
Rift Backer #2,770 (That was a good one!)
Middle Tennessee
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( well I'm happy within good old europe - customers are like kings here )
I will buy in japan and china instead - @ indigogo I always got what I backed !
That's a very ignorant statement. Hope you don't own a Rift or have a steam account.
However, I have noticed that every time I have someone from the EU or Canada buy something from me on eBay, they ask me to lie on the customs form.
It seems those protections come at a cost in taxes and tariffs. I always refused to do so because since 9/11, they take all that stuff very serious.
Cheez\/\/iz
Omni Backer #40!
Rift Backer #2,770 (That was a good one!)
Middle Tennessee
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You bring up a good point about the added protections coming at a costs. That's interesting about your eBay sales, i guess they want the protection but don't want to pay for it, i guess that's just human nature though. Also smart move not lieing about that crap its just not worth it.