Anyone else's refund being blown off by Virtuix Support?

I recently decided to cancel my pre-order (due to the non-consumer focus recently announced) and after contacting Virtuix about it, it's now been 8 days since I've received a response (and the initial response was that "we'd look into it". I've sent multiple follow up emails. What gives? Anybody else experiencing this?

Comments

  • sutekiBsutekiB Posts: 1,045
    Hi @ChrisJonesO, sorry about that. Your inquiry was a bit more complex than most, which is why it needed to be looked into. You should receive a response in the next 20 minutes or so. Our apologies for the delay.
    Community Manager at Virtuix
  • adminadmin Posts: 166
    Hi Chris, sorry for the delay. Rest assured that we process all refunds without hesitation. Our team will get back to you soon.
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