Unable to insert omni arms to base

I can't insert the omni arms into the base because the gas springs prevent it from inserting into the base. I can insert the arms if I remove the gas spring. How important is the gas spring? The springs I have don't compress at all are they supposed to?

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  • kenshinkenshin Posts: 3
    This is what my spring looks like. It is 27" long.



  • kenshinkenshin Posts: 3

    no they don't compress, the black nub side is what goes down in the hole ..shine a light down in there so you can see where it is supposed to seat.

    I see. It took some persistence but I finally got it in. Thanks!
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