Unlock Omni Trademil

Hello.
I bought three Omni Virtuix platforms with the promise of a distributor to unlock them. Now I have platforms and they have been ignoring me for the second month already. I do not want to use Omniverse. Is there anyone here who can help me on this? Why can't I get the service promised to me? I paid a large amount for a pile of iron, which I now can not use on purpose?
I want to repeat, "that the distributor promised me to do this before I decided to buy them.

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