This is the real reason why Virtuix cancelled all orders nd rewards

in In the News
http://2p.com/46388906_1/Hero-Entertainment-Talks-Virtuix-Omni-Price-Strategy-and-Games-by-Wei.htm
virtuix makes more profit with hero entertainment. Therfore virtuix needs a excuse not to fulfil the rewards of kickstarter.
It's a shame virtuix shooting down the people who made them big ... provit is all - loyalti is nothing !
virtuix makes more profit with hero entertainment. Therfore virtuix needs a excuse not to fulfil the rewards of kickstarter.
It's a shame virtuix shooting down the people who made them big ... provit is all - loyalti is nothing !
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Also, I've already pointed out that the "full package" probably includes multiple size shoes and harnesses as well as the headsets and the pcs to run them all. $5000 wouldn't really be much profit at that point.
I also agree that the $5K includes a full package of everything needed to run the Omni, including the PC and even probably there boom. It would be foolish not to provide commercial partners a turn-key solution.
Why refund ?
place a distrubutor in europe and you have no aftersales problems ... but all this is useless because your only aim is to place a refund that you don't need to ship our rewards ...
I'm working also in a small company with thousands of customers all over the world - we have no problems with support ... ( we develop, build an sell high precision measuring instruments )
I have the feeling that hero entertainment makes the rules and virtuix is over ...
Lets say the Omni was to sell 20k Omnis internationally. Lets say that only 2k users give Virtuix a call because their Omni needs servicing. Lets say that hope against hope Virtuix somehow has the money to ship all of them back to head quarters to service. Now you've got 15 people who probably don't know the first thing about fixing it as they are made in China. Ok, cool, ship them back to China and have them fix it, right? So Virtuix has to pay x amount of people to always be on standby at a factory that know how to fix and Omni. Then after they get through that backlog they have to pay for shipping... again.. back to you. So to recap:
1. Omni breaks.
2. Omni must be shipped back to factory paid for by Virtuix.
3. Tech support has to fix the Omni.
4. Tech support has to ship the Omni back.
5. You get the Omni back most likely 3 months later. 1 month shipping there 1 month service as lets say they are only paying 2 dozen people to be there waiting for Omnis to break and 1 month shipping back to you.
Stop conspiracy theory crafting, stop hating Virtuix, stop trying to burn their company to the ground and think for a second past your anger that maybe, just MAYBE a kickstarter without the backing of FACEBOOK can't ship internationally.
As per your Privacy Policy, you may disclose our personal data only for purpose of providing services (like processing orders), or you filter data so that only relevant data is passed over to them.
Please explain how the data you have given to Hero is relevant if Hero does not provide service to the consumer market.
Or are you implying that you had a SECURITY ACCIDENT that lead to leakage of customer data ?
I have to say,the nerd spite is real. Although I am hard pressed as to what it will accomplish, International shipping won't be whined into existence, Virtuix will not go under and disapear as they have partnered with Hero Entertainment and people will move on and forget.
If the rig is so badly constructed tha it will braek if I (a 80 kg) guy can destroy the chassis while gaming, than there will be lots of problems in china too.
defekts within the electronics ( printed circuits are changed very easy ) - I virtuix is not able to ship spare parts I will develop my own electronics -
( my Job is electronic engeneer - with a lot of experience ( 28 Years) in microcontroller, wlan, Apps, Pc - driver development ....- I can replace with my soldering equipment all kinds of chips - ball grid array chips are not problem. The smallest things I developed are active tags and so on - ( Nordic semiconduktor) - my guess is that the Omni needs a mouse driver only - this is what i did in 1990 ... so thats no problem ....
as i stated before is - all I want is to get my 2 omnis i backed for. I do not need support and I do not need shipping.
I do not back things - overtake the risk - just to get my money back if the reward is ready to ship - do you think I'm stupid ?
next year in June I will be for 10 days in New York - so I could easily fly to Austin to put my omnis in a crate and ship it to my home ...
Did anyone tried Doom3 BFG fo the vive ? walking is well done within this - but in some leves you have to crouch in very low tunnels - this is a great experience - but not possible with the omni ... maybe we do not need these treadmils in future if the walking simulation will be better with the time ...
http://www.mtbs3d.com/gallery/albums/userpics/16455/VR_Room-2631_1080.JPG
but I'm going to fight until my omnis will be in my VR room !
after all it is just s slipping platform with teflon pad under the shoes.
The feet stability can also probably be improved by using a thick carpet and fins under the shoes, so lateral slide is blocked (and it will remove noise)
you can probably bypass the ring with a harness fixed in the ceiling and increase the size of the platform
For the control, you would go with a neuron motion control suit (full suit is only 1500$).
anyway , even if you get an omni, lots of thing are missing (like the gun, hand controller, haptic).
for the haptic you can add some fans (for wind) and IR lamp (for the heat of sun or explosion) all that controlled by some cheap board (arduino or raspberry)
you can even get rid of the headphones with a 5.1 surround sound since i doubt your neighbour will complain about the noise.
all that is completely out of reach for a industrial product , but perfectly feasible for a DYI hard core.
I believe Hero does games that are played 5 vs 5
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That's taken slightly out of context. Those 800 Omnis have been delivered to the JV, Heroix - not necessarily to the commercial operators that Heroix is supplying. I expect those Omnis will need careful inspection, just like the Omnis that are sent to the Austin office. The inspection process is time consuming, so sending more units to the Austin office would not result in more Omnis being sent out to US backers / customers. The bottleneck is not the factory output, which far exceeds the number of Omnis that can be inspected in the same period. That will hopefully change soon.
Also, Hero isn't just a commercial entity, it's a venture partner/distributor so the agreement is probably different. It's highly likely that Hero isn't bound by the same restrictions that would apply to a commercial entity. A commercial entity probably isn't allowed to sub-let units out to third parties (excluding its direct clients), whereas Hero, being a distributor, kinda has to be able to pass on units to other entities
Also, I'm guessing that sales made by Hero would be covered by Chinese trade law, not US trade law. Therefore, any obligations regarding support and servicing may not necessarily apply to Hero and it's customers.
These are all guesses of course, but it's irrational to assume that Virtuix would screw over their international customers on a whim as there are far more simpler and easier ways of committing corporate suicide.
The situation for international backers is far from ideal, but it could be a lot worse (especially for Kickstarter backers).
I think the best thing for international backers to do is accept the refund (+interest) and hope that when Virtuix becomes able to ship to international consumers, they remember those who went out on a limb to get them started (assuming that the international consumers do eventually end up getting an Omni at some point in the future).
I know I'm very very very late to this party, but I just don't see what really the worry was about. I'm not buying it. I myself am starting a business with a device that is triple the size of the Omni and much much much more complex. The way I've designed it if anything goes wrong I will be able to send a technician to repair or have any individual piece sent back to me via the user service agreement that the customer pays upon buying. Its a tiered service. If you pay for the support you get it, if you don't, you won't. As for just having a company of 15 people? If you offer paid support for your very large and expensive item its likely that users will pay for a support package. Support packages are a gravy train, especially if your product is designed well and simple, like the omni. You could have mitigated any support issues and the hiring of staff by offering support packages in tiers. That is why I'm not buying any of the story.