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  • Re: Omni - THANK YOU!!!........NOT!!!!

    I'm sorry to hear this @solarVR. In case people weren't aware, since commercial arcades will likely form an important part of VR's future, Virtuix conducted a commercial study (similar to the Pathfinder program) at a local mall -

    From that, Virtuix were able to put together a beta commercial program that has involved a small number of local operators. Still, Virtuix's priority at the moment clearly must be to fulfill the rewards of backers and early pre-order customers, which may be part of the reason why the commercial program is capped so low at the moment. It may also be that they are updating their best-practice guides or content packages based on recent developments as described in the email you received. While I understand how frustrating this must be for you, there are bound to be some hurdles to overcome in the early stages of this side of Virtuix's operations. I expect it's in everyone's interests that they do not over-reach, and make sure that they are giving everyone the support they deserve. Not only is that the fair thing to do, in the long run it should make for a better experience for everyone.

    As a community manager, I want to apologize for any inconvenience this delay is causing you, and thank you for your patience and commitment to becoming a pioneer of VR.
  • Re: Keyboard emulation - programmable thresholds?

    As Jan has mentioned elsewhere, we had some difficulty getting this feature to work reliably across games. While it is a good idea in theory, in practice we found it better to toggle or activate sprint with a button press and then physically run on the Omni. Getting legacy games set up to work in VR is challenging enough, I'm not sure users would also want to have to spend a lot of time calibrating the sprint threshold. Most likely they would jump straight into the game and start experiencing problems resulting from an incorrect threshold - for instance, unintentionally activating sticky-keys, going slower instead of faster because the game starts you off running by default, etc. In my opinion, it was the correct decision to leave it out.
  • Re: International Refund Program

    I also appreciate Virtux letting us stomp all over their yard without pulling out the stick too....

    @MarkH The way I see it, the forum is here to serve all members of the community, not promote the company's image. Dissent and open dissatisfaction with the company is fine, as long as forum members are treating each other respectfully. With that said, @DanteM - your comment to steffen1980 is a bit hostile. Please refrain from using swearing (even abbreviated) and insults towards other users so we can keep this a pleasant space for discussion. Disagreement and criticism is fine, as long as it's done politely. Thank you.

    @Admino I don't know the full details. All I can say is that Heroix is a joint venture and is handling distribution in the Asia region for now.

    Hi @steffen1980, it's understandable that you feel angry, having been badly let down. We looked at many options to get the Omni distributed and serviced worldwide but came to the unfortunate conclusion that we simply don’t have the means to do so. The situation is painful for everyone, and deeply regrettable - but it is not a criminal act to issue a refund. Some crowdfunded projects are not able to even do that. We're fortunate that the company can keep operating, and so distribution to consumers in international markets remains a hope for the future.
  • Re: Shifting to non-consumers and its impact on consumer

    It is unfortunate @giroudf that it was not known at the time of the Kickstarter that there would be so much difficulty in shipping and supporting the product internationally. So much has happened since then, it would have been impossible to foresee all of the challenges, though there was always some uncertainty as stated on the campaign page:
    Hardware is hard. Completing the manufacturing process will require time and resources.

    As Jan has said, "money can solve all problems, but the reality is that our resources are limited" - if there had been even greater investment it may have been possible for Virtuix to ship and support the Omni to all backers, all over the world. Sadly, the potential of VR, the problem of simulator-sickness, and the merits of the Omni are still not as widely recognised as they ought to be.

    It is a known risk with crowdfunded projects that they may run into difficulties. Luckily, in this case those difficulties did not extend to backers losing their money. The lengthy wait, time without access to the pledged amount, and disappointment are still deeply regrettable. However, I'd like to focus on the positives - the company is still in a strong position, it is producing the Omni, and I believe there is a route (as history has shown) from being a commercial-only product to becoming a viable consumer product. It's just going to take a bit longer than we all hoped. Let's keep the faith, and keep working hard towards that vision!