Non-kickstarter pre-order question

Good evening,

I was curious if Kickstarter and pre-order numbers are the same or different. I'm seeing posts here showing orders in the 2000's being delivered, and when I asked I was told that mine (in the 1700's, pre-ordered on January 2015) hasn't been reached yet.

I was told that I could get a refund if I wanted. I do not want a refund. Any information would be greatly appreciated.

Thank you.


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